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[COMPANY_NAME]

FAQ

Frequently asked questions

Quick answers to the questions buyers ask us most. If yours is not here, our team will be glad to help.

Ordering

What is your minimum order quantity (MOQ)?

Our standard MOQ is [MOQ]. For new customers and trial orders, we can sometimes accept smaller quantities or combine colors, depending on the quality. Tell us your requirement and we will find a workable option.

What information do you need to give me a quote?

Composition, weight (GSM), width, color, finish, quantity per color and destination port. A photo, a physical swatch or a tech pack makes the quote faster and more accurate.

Are you a factory or a trading company?

We are a manufacturer. [COMPANY_NAME] operates its own production facilities in Huzhou, Zhejiang, and you are welcome to visit or audit us.

Can you develop a fabric that is not on your website?

Yes. Most of our business is custom development. Send us your swatch or specification and our technicians will propose a matching construction.

Samples

Can I get samples before ordering?

Yes. Stock samples (A4 or hanger) can be sent within a few days. Custom samples and lab dips take [SAMPLE_DAYS] days. Sample fees and courier costs depend on the request; please ask for details.

How long do lab dips take?

Lab dips are usually ready in [SAMPLE_DAYS] days after we receive your color standard (Pantone/TCX code or a physical reference).

Production & quality

What is your production lead time?

Bulk lead time is [BULK_DAYS] days after deposit and sample approval. Lead times can vary with season and quantity, and we confirm the exact date on the proforma invoice.

How do you control quality?

We inspect yarn on arrival, check fabric during weaving and dyeing, test every lot in our in-house lab and inspect every roll with the 4-point system before packing. You receive the inspection report before shipment.

Which certifications do you have?

We are certified to [CERTIFICATIONS]. Copies of certificates are available on request.

Can you ensure color consistency between orders?

Yes. Approved color standards are kept on file and every lot is compared against them in a light box under D65 and TL84 light. We send shade bands for approval before shipment.

Payment & shipping

What payment terms do you accept?

Our standard terms are [PAYMENT_TERMS].

Which Incoterms do you offer?

We quote [INCOTERMS]. We can also arrange door-to-door delivery through our freight partners.

How is the fabric packed?

Fabric is rolled on paper tubes, wrapped in PE film and packed in woven bags with shipping marks. Folded bolts, custom labels and barcode stickers are available on request.

Which documents do you provide for export?

Commercial invoice, packing list, bill of lading and certificate of origin as standard. Test reports, certificates and other documents required by your market can be provided on request.

Still have a question?

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